FAQ’s

The short answer is AS LONG AS IT TAKES!

The longer answer is that all of our technicians follow the same steps, procedures, and processes to ensure proper cleaning. These procedures with sight tubes, dictate, how many passes are required to thoroughly flush out soils, spots, and spills.

Although there are many factors such as: allergens, regular cleaning, high traffic, and family pets, we suggest having carpets cleaned every 6 months to 1 year. Once we have cleaned your carpeting, we can suggest a regular maintenace plan. 

In our experience and feedback from customers, our focus and energy is primarily on cleaning the areas that see high or regular foot traffic and soiling. We assure you that we will clean all areas that our Proprietary Tool can reach. 

This service can be added on to your cleaning program for an additional fee.

We suggest limiting traffic to the areas being cleaned while the process is being performed and until the carpet is thoroughly dried. 

Of course, if you want to watch the process and see the dirt being removed through our sight tube those arrangements can be made with our technicians. 

Drying times depend on the soil load and whether a maintenance cleaning or a complete restoration clean was required. This could be anywhere from 4 to 6 hours upwards of 10 to 12 hours with a complete restoration clean. Temperature and humidity may vary the drying time. In all conditions box fans, ceiling fans & air movers all will help in the evaporation process. 

No. While we always recommend a regular cleaning program to reduce soiling and wear, our technicians will use a commercial grade CRI Certified HEPA vacuum prior to cleaning your carpets the day of your appointment.  

No, we use a process called hot water extraction. 

Hot Water Extraction is a method of cleaning carpet utilizing a combination of hot water and cleaning agents being injected into the fibers at high pressure to flush out soils, spots, and spills using a powerful commercial vacuum system. 

Actual “steam” is not present at the carpet fibers as this method is not recommended by the manufacturers.

“See what clean means” is a slogan we use to describe our whole cleaning process from start to finish. Our advanced cleaning process includes pre-vacuuming with a Certified Hepa Filtered Vacuum, agitation of carpet fibers for maximum soil removal, and use of our state-of-the-art Proprietary Tool which allows us to see the soil being extracted as we are cleaning. 

This allows our technicians to focus on heavily soiled areas to achieve a deeper, more thorough clean in high traffic areas and gives us the ability to address spots that need additional attention.

Our technicians are able to share with you what they are seeing and guide you to necessary steps to get the results you are looking for. 

In the commercial market place, Hot Water Extraction also called “Steam Cleaning”, is by far considered the best method to remove the GROUND IN, soils, spots & spills.

Thorough and proper cleaning methods & procedures will remove and or reduce soils, spills, spots & contaminates from the “trapped” carpet fibers. 

Setting a regular cleaning schedule for your carpets will not only maintain look and feel of a fresh and clean business, showroom or office space, but will also help to reduce dirt, dust & allergens that create a welcoming environment for your customers.

Buckeye Carpet will assess the overall size of the building, access points, color and quality of the carpeting, wear and traffic patterns, hot spots, soil loads, amount of foot traffic, and answer any questions you may have. 

From there we will determine types of cleanings, frequencies, areas needing additional attention. Our office will then set up a time and regular schedule for your personalized cleaning plan. 

Absolutely! We offer both first and second shift cleaing options Monday thru Saturday. We can customize a cleaning program specifically for you based upon your needs, schedules, and hours of operation.

Of course, if you want to watch the process and see the dirt being removed through our sight tube those arrangements can be made with our technicians.

We ask that you pick up small items, stacks of papers, personal items, etc. and we can take care of the rest.

Yes, Carpet Protector is considered to be part of a proper maintenance routine. It helps to prevent stains from setting into the carpet. This treatment also affects the appearance of your carpet by keeping it looking clean longer.

Do not panic. Give us a call and we will walk you through the process of getting you taken care of. 

Yes we can.

No, YOU ARE OUR CUSTOMER, NOT THE INSURANCE COMPANY. It is our job to get you taken care of in the safest, most efficient and cost-effective fashion that is possible. We know our job better than the insurance companies and we will NOT let anyone try to short cut what needs to be done properly. 

Every flood is different. The time involved varies greatly depending upon how much water there is, how long it has been there, and the type of surface that is affected. We understand that floods are a terrible inconvenience. Our goal is  to get everything back to normal as quickly as possible with minimal disruption to your life.

We ask that you pick up small items, stacks of papers, personal items, etc. and we can take care of the rest.

NO, mold is considered to be UBIQUITOUS! It is found everywhere. You had mold in your home or business before this water intrusion and you will have mold in your home or business after this water intrusion. All we can assure you is that we will do the best we can in implementing industry standard procedures and processes and will work very hard at taking care of you safely and in the most cost-effective and efficient ways that we can. 

We clean and maintain LVT, VCT, Resilient Sheet Goods, Rubber, Epoxy, Terrazzo and Tile & Grout flooring. Unfortunately, we do not clean hard woods at this time.

We understand that you the consumer can generally take care of the regular cleaning, dust mopping and spills that occur as they are needed. We are here for the overall general soiling that accumulates over time to the entire surface area and what gets embedded in cracks, scrapes, and groves that require professional equipment & specialized attention to remove.

Absolutely! 

Dust mopping and using a neutral PH spot cleaner is pretty safe, but after that it truly does require the right equipment, tools, chemicals, processes & procedures to properly and effectively clean and maintain these floors and revitalize the appearance.